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Restaurant Operations Manager
About the Employer
- Swiss Chalet Plus 1955
Scarborough, ON- swisschaletplus@gmail.com
-
Verified
Restaurant Operations Manager
About the Employer
- Swiss Chalet Plus 1955
- Scarborough, ON
- Verified
Job Description
Employer / business operating name: Swiss Chalet Plus 1955 Business address: Scarborough, ON Location of work: Scarborough, ON Available positions: 1 Salary: $36.25 hourly Hours: Minimum 30 hours per week Terms of employment: Permanent, full-time Start date: as soon as possible Benefits: only mandatory benefits provided Language of work: English Job description Swiss Chalet in Scarborough is seeking a Restaurant Operations and Service Manager to oversee and evaluate day-to-day restaurant operations in a high-volume dine-in, take-out, catering, and delivery environment. This role requires advanced operational leadership in staffing, inventory control, service coordination, food safety compliance, and cost management. Duties • Plan, direct, control, and evaluate daily restaurant operations across dine-in, take-out, catering, and delivery channels. • Establish and implement operational procedures for service flow, kitchen coordination, order fulfillment, guest recovery, and peak-period execution. • Recruit, onboard, train, and develop supervisors, kitchen staff, and service employees in brand standards, food safety, and service delivery. • Prepare labour schedules based on forecasted sales, service volumes, and operational priorities, and monitor staff performance across shifts. • Control food, beverage, and supply inventory, review waste and usage patterns, and implement cost-control measures to protect margins. • Review sales, labour, service, and cost reports and modify procedures, staffing practices, or menu pricing to improve performance. • Resolve escalated guest complaints, service failures, and operational issues, and ensure compliance with food safety, sanitation, and workplace health standards. • Coordinate and negotiate supply arrangements, delivery schedules, and purchasing terms with approved food and operational vendors. • Lead operational planning for promotions, large-volume orders, and catering-style service requirements, including staffing and execution readiness. • Oversee opening, closing, cash control, shift handover, and internal reporting to maintain accountability and continuity of operations. Education, skills and certificate requirements • Completion of a college diploma or university degree in hospitality management, restaurant management, food service management, business administration, or a related field is required. • A minimum of 5 years of progressive experience in restaurant operations is required, including supervisory, shift management, or assistant management experience in a high-volume food service environment. • Demonstrated experience in labour scheduling, inventory control, food cost monitoring, waste reduction, and daily operational reporting is required. • Proven experience in training, supervising, and performance-managing front-of-house and back-of-house staff is required. • Strong working knowledge of dine-in, take-out, catering, and third-party delivery coordination, including order flow and service issue resolution, is required. • Demonstrated ability to manage simultaneous service operations, respond to peak-period demand, and make real-time decisions affecting staffing, workflow, and guest service outcomes is required. • Experience using POS systems, labour reporting tools, and inventory management systems. • Knowledge in MS Office (MS Word, MS Excel, and MS Outlook) and MS Windows. • Certificates required: Safe Food Handling, Workplace Safety, First Aid and CPR. Benefits The employer will provide CPP, EI, WSIB, vacation pay, public holiday pay, overtime, and ESA leave entitlements. How to apply Email your resume to swisschaletplus@gmail.com. Use the subject line: Application to Restaurant Operations Manager Applicants must include a cover letter confirming the following: • their current status in Canada (Canadian citizen, permanent resident, or work permit holder); • a brief summary of experience relevant to the position; and • their earliest available start date.