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User Support Technicians
About the Employer
- Canada Micro Services
75 HEARTVIEW RD Brampton, Ontario L6Z 0C9- canada.ms.careers@gmail.com
-
Verified
User Support Technicians
About the Employer
- Canada Micro Services
- 75 HEARTVIEW RD Brampton, Ontario L6Z 0C9
- Verified
Job Description
Benefits: • Ten business days of vacation • Emergency medical care Education • Completion of a college program in computer science, computer programming or network administration. Major Requirements: • Minimum of two years of experience providing first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. • Minimum of two years of experience in reproducing, diagnosing, and resolving technical problems encountered by users. • Minimum of two years of experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, and Ticketing System. • Minimum of two years of experience in networking — Routers, Firewall, VPN Detailed Skills and Duties • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. • Consult user guides, technical manuals and other documents to research and implement solutions. • Provide business systems, network and Internet support to users in response to identified difficulties. • Install, test, maintain and update computer equipment (computers, peripherals, programs and software). • Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality • Management of the various security mechanisms. • Troubleshooting computer hardware, operating systems and software in person, remotely and by phone. • Report anomalies or breakdowns in the operation of equipment, and provide the solutions required for optimal use. • Participate in projects for the implementation of new technologies and projects. • Participate in the diagnosis of breakdowns and make corrections. • Provide support to internal users on the handling of equipment and software. • Update of the customer's and company's technical documentation. • Identify computer or network equipment shortages. For more information https://ayadattamaam-my.sharepoint.com/:b:/g/personal/ayad_albasha_tamaam_ca/IQCr9D1icgAiQ412jHeqr5YBAevG1kLFO1SwtDO8xNv5CgY