Job Description

Job Duties for Operations Manager at NEO Biz Solutions Inc. 1. Set strategic and operational objectives for the company’s annual performance in line with its business consulting and service mandates. 2. Plan, direct, and oversee the company’s daily operations, ensuring smooth delivery of business advisory, client support, and administrative services. 3. Establish quarterly, seasonal, and annual service performance targets, including revenue and client acquisition goals across Canadian and international markets. 4. Collaborate with internal teams, including sales, marketing, and service delivery, to promote and position the firm’s professional services both domestically and in international markets. 5. Lead the development and negotiation of services contracts, ensuring its alignment with the company’s consulting goals and client needs. 6. Lead and manage the company’s professional consulting team, setting project milestones, tracking budget use, and ensuring alignment with service-level objectives. 7. Oversee confidential records related to client files, employee information 8. Formulate and implement client service strategies to improve satisfaction, retention, and overall profitability across the firm’s business segments. 9. Recruit, train, and supervise employees, including setting individual goals, performance standards, and facilitating professional development. 10. Provide ongoing performance feedback and coaching, while supporting the team in resolving operational or service delivery challenges. 11. Maintain a collaborative and respectful workplace culture, addressing team dynamics proactively to minimize conflicts and improve productivity. 12. Conduct market research and competitive analysis to inform the company’s short- and long-term strategic planning and expansion into new service lines or regions. Terms 1. Salary is $47.50/Hour 2. Working hours per week is 30 3. Annual salary is $74,100 4. Permanent Full-Time Requirements 1. Bachelor’s degree in business or related are is required 2. 4 Years of related experience in another business or financial occupation 3. Self-motivated and keen to learn new skills 4. Excellent communication skills and ability to build strong relationships across all levels of the organization 5. Must be able to effectively handle multiple projects simultaneously in a deadline driven environment 6. Proficient with Microsoft Office How to apply If you are dedicated, precise and take pride in delivering successful outcomes in this industry, please send you resume hiring@neobizmb.com. We are pleased to consider all applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Only qualified candidates will be contacted for an interview.

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